Service Advisor Bristol

Fancy a change – Need school hours?

£13.00 per hour
Full-Time ( or School Hours) job at Bristol Caravans – Almondsbury BS32 4JW

About You
You have your own transport?
You are local, within a 27 minute drive time?
Might need school hours?
Like a challenge?
You have an amazing ‘can do’ attitude?
You are tidy, smart, well organised and pay attention to detail?
You understand maintenance.
You are mechanically minded.
You are able to follow instructions and use initiative to overcome complications, record and report using IT to ensure compliance and audit trail.
Can you communicate to customers and team members?

You have excellent english skills, to communicate verbally and in writing.
You are available for a physical interview at short notice.

If you have answered yes, and you consider yourself a safe pair of hands, you might be just the person we are looking for!

Can you help us deliver more customer reviews like these:
Customer Reviews

About Us
Like chocolate hobnobs? We do !!

We are a focused award winning caravan, motorhome, campervan workshop. A small but mighty team, we work together to support customers’ needs.

We aim to be a kind and friendly team, both to our customers and ourselves.

We work to remove internal “Red Tape” which can aid great customer service. Conversations are encouraged, we aspire to help our customers. We love new ideas.

We are award winning, and have won “Workshop of the Year” out of 564 workshops and mobile engineers in the UK!

We work on amazing vehicles, often handmade, bespoke and worth more than a Ferrari, can you work to a high standard?

Our customers need their escape pods to be reliably ready for the precious moments that have to get away.

What We Need
We are looking for a self-motivated motorhome service advisor and team player, with a positive can-do approach to life and work. This exciting opportunity will suit somebody with an interest in vehicles, and people, who enjoys the challenge of working outside the norm. Customer interaction forms part of the role, therefore presentation and high quality communication are essential. We are working towards a paperless environment, which means you will need to be computer literate and comfortable reporting observations through IT, text, video and photos. The successful candidate will use their initiative, take pride in their work, welcome a varied workload and can work to timescales. Ability to adapt to the company’s needs, be comfortable with change, and have the ability to prioritise tasks are attributes we seek.

You are probably working in a workshop or trade support role. You might not have qualifications, but you want to feel valued as part of a successful team, where someone says “thank you” for your work.

The Job
Motorhome service advisor is an office based role. Typically the role supports a customer, as their vehicle journey’s through our workshop, example process:

Meet & Greet customer
Inspect vehicle at drop off
Set up details on our system (customer, vehicle, job)
De-code customer description of faults
Offer additional services
Raise job card with description that empowers technical staff to fix an issue
Accept jobs cards back into the office, raise an invoice
Raise an estimate for items identified during a service
Talk customer through findings
Take payment
Follow up for testimonial
Manage feedback

Other tasks include:
Parts: Order, accept and move stock
Communication: Keep customers informed (email, phone, in-person)
Admin: CRM, Diary, IT systems

Great customer experiences start at the first touch point, the Motorhome Service Advisor is a key role.

If you fancy joining a great little company, where you will be noticed, you will make a difference internally and to our customers, and wish to develop your skills and experience further, please get in touch.

Benefits
Heated, dry, well lit office,
Branded clothing,
Individuality and existing skills valued,
Discounts on your vehicle’s maintenance,
Training,
Recognition for contribution,
Free on site parking,
Free Tea & Coffee.

Pay
£13.00 per hour. Subject to experience.

Job Type
This is a permanent position for the right candidate to start as soon as possible.
A Monday to Friday role with Saturday morning overtime rota required if requested during our busiest periods (April to September).

How to Apply
Reply via Indeed, include:
CV (no more than two A4 pages).
Covering letter (no more than one page) setting out how you are suited to the role and meet the criteria in the job specification, and your earliest start date.
Both documents in PDF format.
Want to know more?

See what our customer say:
https://bristolcaravans.com/customer-reviews/

No Agencies.

Please do not reapply if you have previously been unsuccessful.

If you would like an informal chat about the role before applying, please call
Eliot on 01454 612 893.

No Agencies

Yes, we really like Hobnobs 🙂